CenturyLink is the third largest telecommunication company in America. With its headquarter in Monroe, CenturyLink offers internet service as well as telephonic services to various companies and businesses. Along with telephonic services and data services, CenturyLink also offers high-security email services. It is one of the leading high-speed internet providers in America. With millions of happy customers, there are few who face issues with the CenturyLink account. However, the issues can vary from user to user but the most commonly faced issue is CenturyLink not working. These types of issues can be fixed in minutes if you know the steps to fix it. You can also get in touch with the CenturyLink customer support team to get a resolution for your issues.
CenturyLink Internet Not Working | How to Fix
There may be situations when you face issues like your CenturyLink Internet not working which requires quick resolution as if CenturyLink is not working, you won’t be able to use the internet as well as email services. There could be a few reasons why your CenturyLink has stopped working and this issue can be fixed easily if you are technically skilled. Or you will have to get tech support by contacting the CenturyLink customer service team.
Common Issues with CenturyLink Internet
Many users face issues with their CenturyLink account. These issues can be complex if not handled properly. Thus you need to get quick support to fix these issues with your CenturyLink account. Here are the most common issues that users face:
- CenturyLink Internet not working
- CenturyLink email Password lost
- CenturyLink Internet is slow
- CenturyLink internet connected but no internet
How to fix CenturyLink Internet Not Working Issues?
Having an issue with your CenturyLink account can be frustrating. To fix the issues like CenturyLink Not Working, you need to follow a few steps. Alternatively, you can dial them to get instant tech support for fixing your issues.
Method 1 – Restart/ Reboot the Modem
- Unplug the power cable of your modem.
- Plug it again after 30 seconds.
- Check if the issue is resolved or not.
Method 2 – Check the lights available on the modem
Once you have restarted the modem, check the lights are glowing on the modem.
- Power Light should be green without blinking.
- DSL Light should be green without blinking.
- Internet Light must be green with a flashing signal.
- Ethernet Light should be green with a flashing signal.
- Wireless Light should be green with a flashing signal.
Method 3 – Restart your Computer or Mobile Device
If the above method does not work, then restart your computer or mobile phone through which you are connected with the CenturyLink internet.
- Wait for 1 minute and then switch on your computer or mobile device.
- Check whether the issue is resolved.
Method 4 – Get CenturyLink Internet Support through Phone Number
If none of the methods works for you, get in touch with the CenturyLink customer support team on its toll-free number to get instant and relevant resolution.
FAQ's
1. Why is my CenturyLink internet not working?
- Solution: Check if your modem is powered on and all cables are securely connected. Restart the modem and router, and verify if there are any service outages reported in your area.
2. How do I troubleshoot Wi-Fi connection issues with CenturyLink?
- Solution: Ensure that your device is connected to the correct Wi-Fi network and that Wi-Fi is enabled. Restart your device and router, and consider moving closer to the router for better signal strength.
3. What should I do if my CenturyLink internet is slow?
- Solution: Check for background downloads or streaming activities that may be consuming bandwidth. Reset your router, update modem firmware, and consider upgrading your internet plan for faster speeds.
4. How can I fix CenturyLink internet connection drops?
- Solution: Check for loose cables and ensure that your modem is placed in a well-ventilated area. Consider replacing old cables and updating router firmware to improve connection stability.
5. Why am I unable to access certain websites with CenturyLink internet?
- Solution: Clear browser cache and cookies, restart your device, and try accessing the websites using a different browser. Ensure that there are no firewall or security software blocking access to specific websites.
6. How do I troubleshoot CenturyLink internet outage?
- Solution: Visit the CenturyLink website or contact customer support to check for reported outages in your area. Restart your modem and router, and consider using a mobile hotspot as a temporary solution.
7. What should I do if my CenturyLink internet keeps disconnecting?
- Solution: Check for interference from other electronic devices and ensure that your modem firmware is up to date. Contact CenturyLink customer support to request a line test and schedule a technician visit if necessary.
8. How can I improve Wi-Fi signal strength with CenturyLink?
- Solution: Place your router in a central location away from obstructions and electronic devices. Consider using Wi-Fi extenders or upgrading to a mesh Wi-Fi system for better coverage.
9. Why is my CenturyLink internet not working after a power outage?
- Solution: Power cycle your modem and router by unplugging them from the power source for a few minutes and then plugging them back in. Contact CenturyLink customer support if the issue persists.
10. How do I reset my CenturyLink modem to factory settings?
- Solution: Locate the reset button on your modem and press it for 10-15 seconds using a small tool. Release the button and wait for the modem to restart. Reconfigure your modem settings if necessary.
